Business owners are telling us similar things.
Lindsay Hill, Business Support Specialist at EC Credit Control talks to business owners daily about situations where their cash flow has been affected due to limited or no contracts with their clients.
“It’s often the smaller businesses I talk to that say they have been meaning to tighten their processes, and it’s not until the unexpected happens to either them or their peers that it hits home how important it is to ensure you safeguard your business now, not tomorrow,” says Lindsay.
Craig Robertson, owner of Bespoke Wooden Solutions Ltd is one such business who sees the benefits of having Terms and Conditions of Trade from EC Credit Control in place and how they helped his business for the better.
Tailor-made terms for a bespoke business.
Craig started his business 7-years ago, creating outdoor living solutions, such as decks, fences, pergolas, and planters in the residential space. His business quickly grew, to employing 6 staff full-time and as his team grew so did the need for greater protection. Craig realised that the terms he was using weren’t up to scratch as he also wanted to look more professional.
Craig Robertson, Owner of Bespoke Wooden Furniture and Lindsay Hill from EC Credit Control.
Not having Terms and Conditions of Trade tailored to his business could have affected his cash flow, particularly when increasing material costs, time delays, and higher transportation costs are still an issue and can lead to advising customers of a variation in pricing.
Not supplying payment terms to clients upfront or specifying your terms when it comes to pricing changes in robust documentation could really hinder your operation, and lead to disputes – ultimately making business owners out of pocket.
Business owners country-wide are seeing a slowdown in cash flow, Craig has noted this too, saying that others in the Wellington industry are also facing a lack of work. With that said, Lindsay and the team at EC Credit Control are dedicated to making sure businesses in the region are protected as much as possible.
Dealing with disputes, a slow-down or lack of payment can be such a time waster to you and your team. In Craigs’ case, he wears many hats, not only is he the Owner of this business but he is also the Administrator, Managing Director, Sales Rep, and Operations Manager.
Having Terms and Conditions of Trade along with a Residential Building Contract from EC Credit Control has allowed him less time on admin, and more time to focus on his business.
Do you want peace of mind like Craig? Talk to the team at EC Credit Control. We are the professionals with over 30 years of experience by your side.
EXCELLENT Based on 158 reviews Mancuso Constructions Info13 March 2025Trustindex verifies that the original source of the review is Google. Peter and the team at EC Credit Control made setting up our Terms of Trade seamless and ensured we’re protected. Great service and support—highly recommend! Blue Xplus21 February 2025Trustindex verifies that the original source of the review is Google. reliable and professional in their job. Help Me iT&D19 February 2025Trustindex verifies that the original source of the review is Google. Excellent company to deal with. Straight forward with their fee structure and they get the job done 👍 My friend recommended EC to me and it was a great outcome, will use them again. Darren Hall21 January 2025Trustindex verifies that the original source of the review is Google. We have been with E.C. Credit Control for over 18 years. We have always found them very professional, friendly and helpful in all our dealings with the whole team. I would Highly Recommend them to anyone requiring debt recovery. The whole process is very simply with them doing all the hard work with the new Terms & Conditions, Template Letters & forms They work very hard to get a great result. They keep you in the loop of what is happening and always easy to talk to. 5 Stars all the way ***** Chloe Luhrs19 December 2024Trustindex verifies that the original source of the review is Google. We’ve been working with EC Credit Control for years, and they have always been a massive help with chasing outstanding payments and sorting out any issues quickly. We recently had them update our terms of trade, and they were fantastic; prompt, detailed, and really made the process simple. Couldn’t recommend them more for credit management and support. Wayne Moore10 December 2024Trustindex verifies that the original source of the review is Google. I've used EC Credit Controls services for nearly 10 years now. The Terms of Trade supplied by them have saved me tens of thousands of dollars and stress over those years, I rarely have issues getting paid anymore! Probably one of the best services I have ever introduced into my business hands down! Highly recommend their services if you have trouble with those clients that have no intentions of paying, it weeds them out very quickly! John Boumelhem6 December 2024Trustindex verifies that the original source of the review is Google. Monika was extremely helpful and explained a lot of things clearly and professionally. I can definitely say that I have learnt a lot from her and what Monika and EC have offered my business has been great. Martin Mace5 December 2024Trustindex verifies that the original source of the review is Google. EC Credit Control, and in particular, Tanya Pascoe, have provided us with excellent customer service. Tanya was top level with our on-boarding and after-sales service, and continues to go out of her way to help with any of our queries. Jason Burnett28 November 2024Trustindex verifies that the original source of the review is Google. Highly recommend! We have been dealing with Tanya Pascoe With terms of trade, subcontractor agreements and monies owed. She is very prompt and easy to deal with. We have been using EC Credit control for over 10 years and they have never let us down. Thank you.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
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