Tweaks to the billing process are one of the key things that can benefit businesses exponentially. The process itself can be set up to do a lot of the heavy lifting, working like clockwork to help your customers pay on time.
Here are a few things our resolution team has shared to help you politely but firmly encourage customers to pay on time.
Think about the written documents in your customer process, and ensure your payment policies are clear and upfront, repeatedly throughout your quotes, emails, and invoices.
Invoice your customers straight away, so that they can pay you.
Offer a diverse range of payment methods to help your customers pay you sooner, simply by making it easy, their way.
Stick to your late payment terms and ensure every customer who doesn’t pay on time receives regular reminders, which lays out what will happen if they continue to miss the payment.
The following steps assume that you run 30-day net accounts with invoices sent on delivery and a statement sent at the end of the month. You can tailor the time scales accordingly to meet your business requirements.
Client orders goods on the 15th of month one and an invoice is sent .
A statement is sent on the 30th of month one with an outstanding balance.
Payment has not been received by the 30th of month two – the account is now overdue.
Between the 5th and 10th of month three, you contact your client to qualify why the account has not been paid – remember the account is overdue and costing you money.
If payment has not been received by the 15th of month three send a further statement with an overdue notice stamp and payment due by the 20th of month three. You should also send a copy of your Terms and Conditions of Trade highlighting what happens in the event of default.
If payment has not been received by the 20th of month three send a final notice advising that the debt will be placed in the hands of EC Credit Control.
If payment has not been received by the 30th of month three send the account to EC Credit Control for resolution.
Debt resolution is the very core of our business and we work with corporate entities and small to medium-sized businesses to recover unpaid accounts.
There are many advantages of making EC Credit Control part of your 7-step billing workflow.
You can focus on your day-to-day business.
You can rest easy knowing your customers are in good hands.
You can continue to maintain healthy trading relationships.
EXCELLENT Based on 159 reviews Mancuso Constructions Info13 March 2025Trustindex verifies that the original source of the review is Google. Peter and the team at EC Credit Control made setting up our Terms of Trade seamless and ensured we’re protected. Great service and support—highly recommend! Blue Xplus21 February 2025Trustindex verifies that the original source of the review is Google. reliable and professional in their job. Help Me iT&D19 February 2025Trustindex verifies that the original source of the review is Google. Excellent company to deal with. Straight forward with their fee structure and they get the job done 👍 My friend recommended EC to me and it was a great outcome, will use them again. Darren Hall21 January 2025Trustindex verifies that the original source of the review is Google. We have been with E.C. Credit Control for over 18 years. We have always found them very professional, friendly and helpful in all our dealings with the whole team. I would Highly Recommend them to anyone requiring debt recovery. The whole process is very simply with them doing all the hard work with the new Terms & Conditions, Template Letters & forms They work very hard to get a great result. They keep you in the loop of what is happening and always easy to talk to. 5 Stars all the way ***** Chloe Luhrs19 December 2024Trustindex verifies that the original source of the review is Google. We’ve been working with EC Credit Control for years, and they have always been a massive help with chasing outstanding payments and sorting out any issues quickly. We recently had them update our terms of trade, and they were fantastic; prompt, detailed, and really made the process simple. Couldn’t recommend them more for credit management and support. Wayne Moore10 December 2024Trustindex verifies that the original source of the review is Google. I've used EC Credit Controls services for nearly 10 years now. The Terms of Trade supplied by them have saved me tens of thousands of dollars and stress over those years, I rarely have issues getting paid anymore! Probably one of the best services I have ever introduced into my business hands down! Highly recommend their services if you have trouble with those clients that have no intentions of paying, it weeds them out very quickly! John Boumelhem6 December 2024Trustindex verifies that the original source of the review is Google. Monika was extremely helpful and explained a lot of things clearly and professionally. I can definitely say that I have learnt a lot from her and what Monika and EC have offered my business has been great. Martin Mace5 December 2024Trustindex verifies that the original source of the review is Google. EC Credit Control, and in particular, Tanya Pascoe, have provided us with excellent customer service. Tanya was top level with our on-boarding and after-sales service, and continues to go out of her way to help with any of our queries.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
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