Husband and Wife team, Chris and Emma McCarthy know this first hand. After 15 years working in the industry for others, it was time to set up East Coast Glass and Glazing which has now been in operation for 2 years.
With Chris on the tools and Emma taking care of the administration side of things, their little business has thrived, adding to the mix 2 small children, and you can imagine time is a precious commodity for the pair, as is avoiding unnecessary risk.
As a new business, they hadn’t experienced any challenges, but it was the uncertainty of what could happen if they didn’t have robust documentation in place.
“We had no real idea about the nitty gritty side of bills, we were approached by EC Credit Control and services were offered to help with that side of life. We really liked what we heard and saw, and we were away from there,” says Chris.
EC Credit Control approached Chris and Emma at the right time.
Businesses need to use Terms and Conditions of Trade documentation when they onboard a client. The companies that do this well are the ones who get paid on time, every time.
Agreeing to Terms and Conditions of Trade at the outset of a business relationship can help both parties clearly define payment terms, provisions for rising costs and materials, disputes, and time extensions. Terms and Conditions of Trade documents empower a business and help clients understand their responsibilities.
Safeguarding their business is at the front of their minds, and Emma now uses best practices when onboarding new clients.
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Jamie-Lee Kenny-Page4. November, 2024.Neil Prosser has been amazing to deal with. No question too big or small. Always just a phone call away and so helpful.Trevor Kingon24. October, 2024.EC Credit Control made it so easy when we restructured our company. From the new Terms & Conditions to template letters & forms for clients and suppliers. The process was simple, Neil Prosser guided us through it all and his assistance was fantastic. Excellent service and brilliant to deal with. I would most certainly recommend them.Vivid Projects23. October, 2024.EC Credit Control have been incredibly easy to deal with. They have walked us through every step of our legal documentation and what is required of our business. They have improved our trading efficiency ten fold and we would highly recommend using EC Credit Control.Fiona Rose22. October, 2024.Terry from EC Credit Control has been assisting with a situation that has occurred and the fast response and the professionalism of the mentioned is incredible. A great relief knowing that the support is there from EC Credit Control. Highly recommend.Amy Lewis20. October, 2024.Alyssa from EC Credit Control has been such a benefit to my business. She is always there to help me resolve issues and to train me on ways to communicate hard topics with clients. I would recommend this company to anyone who runs a business small or large.Daniella Crugnale26. September, 2024.Great Debt collection company. it's a one off small payment on each debt. and commission on what they get back for you. other companies charge you per week and make you sign up with a $200 member fee. very happy with your service . hopefully I don't have use you guys again. but if we need to, you are on our terms and conditions if customer don't pay they pay for the commission too. thanks again!Nathan Carson23. September, 2024.EC Credit Control are easy to work with and treat all parties with respect. Their assistance in resolving unpaid invoices and disputes is greatly appreciated for our small business.Jeremy Martens9. September, 2024.They have created excellent documents for us and regularly keep us updated with legal changes. We really appreciate their product and service. Thanks.Bear Plumbing Pty Ltd12. August, 2024.We have been working with EC Credit Control for over 15 years. They have always provided us with great service. Always proactive in providing us the latest changes in our terms of trade, privacy policies, as well as a very easy to use debt collection service.
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